Delete your IMPETUS data
This page explains how to ask IMPETUS to delete your account and the personal data associated with it. IMPETUS is the fitness coaching app listed on the App Store and Google Play.
How to request deletion
You can delete your account and associated data in either of these ways:
- Open the IMPETUS app and sign in.
- Open Profile, then Settings, then Delete account.
- Enter your password and confirm. Deletion happens immediately and cannot be undone.
If you cannot sign in, email hello@impetus-app.com from the email address on the account. Ask us to delete your IMPETUS account and associated data. We complete the request after we confirm it comes from the account holder.
If you are the only owner of a gym on IMPETUS, add another owner in the facility portal first. Deletion is blocked until that gym has someone else who can manage it.
Data we delete
When the request is completed, we:
- Close the account so it can no longer be signed into.
- Remove your name and email address and replace them so the account cannot be identified.
- Discard your password and revoke sign-in tokens.
- Remove your push notification token.
- Delete your profile photo, and a coach’s branding image, username, and bio.
- Detach athletes from your coaching roster. Their own accounts and training history stay theirs.
Data we keep
Some records stay, without your name or email attached:
- Training history that belongs to athletes you coached, including sessions that reference exercises from your library. Deleting those would erase other people’s logged training.
- An anonymised account record, so those shared programmes and sessions remain intact.
- Records we must retain for security, fraud prevention, or legal obligations.
We do not keep a copy of your name, email, password, or profile photo after deletion. There is no extra waiting period: in-app deletion takes effect when you confirm, and an email request takes effect once we have verified it.
Subscriptions
Deleting your IMPETUS account does not cancel an App Store or Google Play subscription. Cancel that separately in your Apple ID or Google Play subscription settings.
More detail is in the Privacy Policy. Questions: hello@impetus-app.com.